jt990 Privacy Policy

1. Introduction and Scope

This Privacy Policy describes how jt990 ("jt990", "we", "our", or "us") collects, processes, stores, and protects the personal data of individuals ("you" or "the Player") who access or use the jt990 platform at jt990.io (the "Platform"), including the online casino, sports betting, and account management services offered therein.

This policy applies to all jt990 account holders and visitors based in Bangladesh, as well as to any individual whose personal data is processed by jt990 in connection with the provision of its services. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

jt990 is committed to protecting your personal data with the same level of care we apply to the security of financial transactions on the Platform. We recognise that privacy is a fundamental right and we take our obligations as a data controller seriously.

2. Data We Collect

jt990 collects personal data through several channels: directly from you during registration and account usage, automatically through your use of the Platform, and from third-party partners such as payment processors and identity verification services. The categories of data we collect are set out in the table below.

We do not collect sensitive personal data beyond what is necessary for identity verification, such as biometric data, medical records, or political opinions. KYC photographs are used solely to confirm that the identity document presented belongs to the account holder and are not processed for biometric profiling.

3. How We Use Your Data

jt990 uses the personal data we collect for the following purposes:

• Account management: To create, maintain, and administer your jt990 account, including processing registration, enabling login, and managing account settings and preferences.
• Identity verification and KYC compliance: To verify your identity and age (21+) in accordance with our KYC policy, and to fulfil our obligations under applicable anti-money laundering and counter-fraud requirements.
• Transaction processing: To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported bank channels, and to maintain accurate financial records of all transactions on your account.
• Service delivery: To provide access to casino games, cricket and sports betting markets, and other features of the jt990 Platform, and to personalise your experience where you have consented to such personalisation.
• Customer support: To respond to your queries, complaints, and requests submitted via email or live chat, and to maintain records of communications for quality assurance and dispute resolution.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, multi-accounting, chargeback abuse, money laundering, and other conduct that violates our Terms & Conditions or applicable law.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, to administer the responsible gaming tools available on the Platform, and to enforce self-exclusion requests.
• Platform improvement: To analyse aggregated usage data in order to improve the design, performance, and content of the jt990 Platform. Aggregated analytics data does not identify individual players.
• Marketing communications: To send you promotional offers, bonus notifications, and Platform updates by email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time by contacting [email protected].
• Legal compliance: To comply with applicable laws, regulatory requirements, court orders, and requests from law enforcement or government authorities.

jt990 does not use your personal data to make automated decisions that produce legal or similarly significant effects on you without human review. Where automated tools are used to flag potential fraud or responsible gaming concerns, a human compliance officer reviews the flagged case before any action is taken.

4. Legal Basis for Processing

jt990 processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and jt990 — including account creation, KYC verification, transaction processing, and service delivery — is carried out on the basis that it is required to fulfil our contractual obligations to you.
• Legal obligation: Processing required to comply with applicable legal requirements, including anti-money laundering obligations, identity verification mandates, and responses to law enforcement requests.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and analytics, where these interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing for marketing communications and optional platform personalisation, where your explicit consent has been obtained. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

5. Data Sharing and Disclosure

jt990 does not sell, rent, or trade your personal data. We share personal data only in the following limited and controlled circumstances:

• Payment processors: We share financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and card scheme operators — to the extent necessary to process your deposits and withdrawals. Each payment partner operates under their own privacy policy and applicable financial services regulations.
• Identity verification providers: We may share identity document data with third-party KYC and anti-money laundering verification services for the purpose of confirming your identity and age. These providers are contractually bound to process your data solely for this purpose.
• Game content providers: Game studios such as Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive session data (such as player identifiers and bet amounts) through the Platform's API integration in order to operate game rounds and record outcomes. Game studios do not receive your full identity data.
• Law enforcement and regulatory authorities: jt990 will disclose personal data to law enforcement agencies, courts, or regulatory authorities where we are legally required to do so, or where we have reasonable grounds to believe that disclosure is necessary to prevent fraud, money laundering, or other illegal activity.
• Business successors: In the event of a merger, acquisition, or transfer of substantially all of jt990's assets, your personal data may be transferred to the successor entity. You will be notified of any such transfer and your rights in relation to it.

All third parties with whom jt990 shares personal data are required to maintain appropriate technical and organisational measures to protect that data and are prohibited from using it for any purpose other than the specific purpose for which it was shared.

6. Data Retention

jt990 retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account relationship with jt990, and for a minimum of 5 years following account closure, in order to meet anti-money laundering record-keeping obligations.
• KYC documents: Retained for a minimum of 5 years from the date of submission or from the date of account closure, whichever is later, as required by applicable compliance standards.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• Support communications: Retained for a period of 3 years from the date of the last communication, for quality assurance and dispute resolution purposes.
• Technical and usage data: Retained for a period of 13 months from the date of collection, after which it is aggregated or deleted.
• Responsible gaming records: Self-exclusion records are retained indefinitely to prevent re-registration by excluded players. Other responsible gaming records are retained for 5 years.
• Marketing consent records: Retained for the duration of the consent and for 3 years following withdrawal of consent, as evidence of the consent management process.

When personal data reaches the end of its applicable retention period, it is securely deleted or irreversibly anonymised so that it can no longer be attributed to any individual. Anonymised, aggregated data may be retained indefinitely for statistical analysis and Platform improvement purposes.

7. Cookies and Tracking

jt990 uses cookies and similar tracking technologies on the Platform to enable core functionality and to improve the player experience. A cookie is a small text file stored on your device by your web browser when you visit a website. The following types of cookies are used on jt990.io:

• Strictly necessary cookies: These cookies are essential for the Platform to function. They enable features such as session management, login authentication, and security token validation. These cookies cannot be disabled without impairing core Platform functionality. No consent is required for these cookies as they are operationally essential.
• Functional cookies: These cookies remember your preferences, such as language settings and game display preferences, to provide a more personalised experience. They do not track your activity across other websites.
• Analytics cookies: jt990 uses first-party analytics tools to collect aggregated, anonymised data about how players navigate the Platform — including pages visited, time spent, and features used. This data is used solely to improve Platform performance and content. Analytics cookies do not identify individual players.

jt990 does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts on the Platform. We do not share cookie data with ad networks or data brokers.

By continuing to use the jt990 Platform after being presented with this notice, you acknowledge and agree to the use of strictly necessary and functional cookies as described above. Where analytics cookies are used, your continued use of the Platform following this notice constitutes consent to their use.

8. Data Security

jt990 employs a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• TLS 1.3 SSL encryption for all data transmitted between your device and our servers.
• AES-256 encryption at rest for sensitive personal data, financial records, and KYC documents stored on our servers.
• Role-based access controls ensuring that employee access to personal data is limited to what is strictly necessary for their job function.
• Two-factor authentication (2FA) enforced for all internal staff accounts with access to player data systems.
• Regular security audits and penetration testing conducted by qualified third-party information security professionals.
• Intrusion detection systems that monitor for unusual access patterns or potential data breach attempts in real time.
• Segregated data environments ensuring that KYC document storage is isolated from gaming and transaction systems.

Despite these measures, no system can guarantee absolute security. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, jt990 will notify affected players without undue delay and will take all reasonable steps to contain and remediate the breach.

You play an important role in keeping your account secure. You are responsible for maintaining the confidentiality of your jt990 login credentials and for enabling two-factor authentication on your account. If you suspect that your account has been compromised, contact jt990 support immediately at [email protected].

9. Your Privacy Rights

As a jt990 player whose personal data is processed by us, you have the following rights in relation to your personal information:

• Right of access: You have the right to request a copy of the personal data that jt990 holds about you, along with information about how it is processed. We will provide this within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update basic account information through your account settings, or contact support for assistance with KYC-related corrections.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis applies. Note that this right is subject to legal retention obligations (see Section 6); we cannot delete data we are required by law to retain.
• Right to restrict processing: In certain circumstances, you may request that we restrict the processing of your personal data — for example, while a dispute about its accuracy is being resolved.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where jt990 relies on your consent as the legal basis for processing (e.g., marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to object: You have the right to object to processing based on legitimate interests where you believe your fundamental rights and freedoms override those interests.

To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Privacy Rights Request". We will respond within 30 days of receiving and verifying your request. We may ask you to verify your identity before processing a rights request to ensure that personal data is not disclosed to an unauthorised party.

10. Children and Minors

jt990 strictly prohibits the use of its Platform by any person under the age of 21. The Platform is an adult-only gambling service and is not directed at, designed for, or intended to be used by minors.

jt990 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been collected from a person who is under 21, we will immediately close the associated account, void any balances, return any deposited funds to the originating payment account, and securely delete the personal data collected from that individual.

If you are a parent or guardian and you believe that a minor in your care has registered an account on jt990, please contact us immediately at [email protected]. We will investigate and take prompt action to close the account and remove the relevant data.

jt990 enforces its 21+ age requirement through mandatory KYC identity verification, which requires all account holders to provide a valid Bangladesh NID or passport. Accounts that cannot be verified as belonging to a person aged 21 or above will not be permitted to access real-money features.

11. Changes to This Policy

jt990 reserves the right to update or amend this Privacy Policy at any time. Where a material change is made to the way in which we process your personal data, we will provide advance notice by email to the address associated with your jt990 account, or by displaying a prominent notice on the Platform, at least 14 days before the change takes effect.

Where a change is non-material — such as a correction of typographical errors, clarification of existing language, or an update to contact information — we may update the policy without providing advance notice, though the "Last updated" date at the top of the document will always reflect the date of the most recent revision.

Your continued use of the jt990 Platform following the effective date of any revised Privacy Policy constitutes your acknowledgment of, and agreement to, the updated version. If you do not agree with the changes, you should stop using the Platform and close your account by contacting [email protected].

We encourage you to review this Privacy Policy periodically to stay informed about how jt990 is protecting your personal information. Previous versions of this policy are available upon written request.

12. Contact and Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which jt990 handles your personal data, please contact our Data Privacy team using the details below:

• Email: [email protected] (subject line: "Privacy Enquiry" or "Privacy Complaint")
• Response time: We aim to respond to all privacy-related enquiries within 5 business days (Bangladesh Standard Time, UTC+6).
• Support availability: Our customer support team is available 24 hours a day, 7 days a week.

For formal privacy rights requests (access, erasure, portability, etc.), please use the subject line "Privacy Rights Request" and include your registered mobile number or email address to assist us in verifying your identity promptly.

For questions about responsible gaming data specifically — including self-exclusion records or deposit limit history — please use the subject line "Responsible Gaming Data" to ensure your request is routed to the appropriate team.